Operations are the backbone of any organization. Teams are most effective with clear processes and easy-to-use tools, yet it can be challenging to see where the gaps are from inside your organization. Plus it can take ages to research, implement, document, and share these steps with your team on top of your daily to-do list.

Let us identify the path forward to closing the gaps causing operational inefficiencies and help you implement these solutions successfully. When your internal systems are running smoothly, you and your team are able to spend more time on the things that really matter in growing your business or non-profit.

Services:

• Evaluate gaps in your internal systems

• Identify new tools to improve efficiency and team communications

• Develop structure, team positions and ways to outsource responsibilities

• Integrate online tools for organizational management

• Document processes, steps, and standard operating procedures

• Teach team members ownership over new systems

• Organize your digital or physical files

Human-centered design is a creative approach to problem solving that puts people first. Whether we’re working with a client on ways to make their operations more efficient or developing a new program for their community, the solutions will be custom made to suit their specific needs.

While working together, we will walk you through three phases:

1. In the Inspiration Phase, we’ll learn directly from the people we are designing for by deeply understanding their needs. This may consist of interviews, surveys, focus groups, and other forms of engagement with your team, customers, or community.

2. In the Ideation Phase, we’ll make sense of what we learned, identify opportunities for solutions, and prototype these ideas for feedback and improvement.

3. In the Implementation Phase, we’ll bring the right solution to life with a much higher chance for success because we’ve kept the very people you’re looking to serve at the heart of the process.